Refund Policy

14-day guarantee

You can request a full refund within 14 days of payment for any reason, as long as the licence it covers has not been activated on more than one device. No questions asked, just email [email protected] with your order number, and the refund is processed to the original payment method within 5–10 business days.

After 14 days

Refunds after 14 days are considered only when the licence has not been used, or where a service defect prevented use. In these cases, the request is reviewed within 3 business days and, if approved, refunded pro rata from the activation date.

Non-refundable cases

• Licences activated on more than one device.
• Lifetime licences, after 30 days or after the licence has been used on more than one device.
• Orders refunded in part under a previous claim.
• Content or channel access. IBOB Player does not own or sell content, so provider access is not refundable through us.

How to request

Email [email protected] from the address linked to the order and include your order number (it looks like TB-2608-xxxxxxxx). Refunds are issued only to the original payment method. Once a refund is issued, the affected device licence is revoked immediately.